North American customers will usually have their box within just 2-3 days of ordering it! International churches will need to wait a few extra days.
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What maintenance is required? do i get software updates?
No maintenance is required and yes, you get hassle-free software updates. For free. If you keep your BoxCaster plugged into your network, the latest version of the firmware will be automatically uploaded.
Can my network or my viewer’s networks cause issues with my broadcast?
Our system is monitored remotely and is self-correcting. Boxcast’s proprietary system detects the quality of your input video/audio source and network and maintains the quality all the way to your viewer. The system also detects what devices your viewers are watching on and their network connection, and then adjusts the bit rate so that they have the best viewing experience.
How do my viewers/customers get to see my events?
We have several different options for sharing your stream with your viewers. To share your stream, you can:
Embed our widget codes on your website to display one event at a time or all of your events from BoxCast to your viewers Share the event via our Facebook and Twitter social media sharing widgets Share the event to your Channel C account, if you have one Keep your event private and invite viewers as you see fit.
This sounds too good to be true. there have to been some problems, right?
Our experience with hundreds of satisfied customers has shown the BoxCaster to be incredibly reliable. When an issue does occur, it’s most often rooted in network connectivity. Proper planning and product use is the most important factor. Our Customer Service team will work with you to make sure that your connectivity configuration is optimal so you don’t disappoint your audience.
What if we want to broadcast multiple events at the same time?
You can manage multiple events from one BoxCast account. You’ll just need additional BoxCasters.
Do I need any additional staff or a production team?
Some of our customers simply position their camera strategically, schedule the broadcast and don’t give it another thought. Others choose to have a person manning the camera or a multi-camera setup. It’s totally up to you.
How long does it take to set up?
We can have you broadcasting in just a few minutes. Simply plug in the BoxCaster, configure your stream settings (or just stick to our defaults) on our dashboard from any device, cut and paste the embedded code on your website and you’re ready to stream!
What do I need to get up and running?
All you need is a video camera, with HDMI or RCA cables, along with power and Internet access.
What if I want to stop streaming? Is there a minimum sign-up period, and what happens to my sermons archived on my website?
Our minimum contract period is 12 months. You buy the box, so if you’d like to stop after that period, then start again, you can do so.