FAQ

North American customers will usually have their box within just 2-3 days of ordering it! International churches will need to wait a few extra days.

No maintenance is required and yes, you get hassle-free software updates. For free. If you keep your BoxCaster plugged into your network, the latest version of the firmware will be automatically uploaded.

Our system is monitored remotely and is self-correcting. Boxcast’s proprietary system detects the quality of your input video/audio source and network and maintains the quality all the way to your viewer. The system also detects what devices your viewers are watching on and their network connection, and then adjusts the bit rate so that they have the best viewing experience.

We have several different options for sharing your stream with your viewers. To share your stream, you can:
Embed our widget codes on your website to display one event at a time or all of your events from BoxCast to your viewers Share the event via our Facebook and Twitter social media sharing widgets Share the event to your Channel C account, if you have one Keep your event private and invite viewers as you see fit.

Our experience with hundreds of satisfied customers has shown the BoxCaster to be incredibly reliable. When an issue does occur, it’s most often rooted in network connectivity. Proper planning and product use is the most important factor. Our Customer Service team will work with you to make sure that your connectivity configuration is optimal so you don’t disappoint your audience.

You can manage multiple events from one BoxCast account. You’ll just need additional BoxCasters.

Some of our customers simply position their camera strategically, schedule the broadcast and don’t give it another thought. Others choose to have a person manning the camera or a multi-camera setup. It’s totally up to you.

We can have you broadcasting in just a few minutes. Simply plug in the BoxCaster, configure your stream settings (or just stick to our defaults) on our dashboard from any device, cut and paste the embedded code on your website and you’re ready to stream!

All you need is a video camera, with HDMI or RCA cables, along with power and Internet access.

Our minimum contract period is 12 months. You buy the box, so if you’d like to stop after that period, then start again, you can do so.

Absolutely.

BoxCast’s amazing team is ready and excited to help you get up and running in no-time!

Thousands of people can view your broadcast, in HD, with no ads. It’s totally unlimited streaming.

You can manage multiple events from one BoxCast account. You’ll just need additional BoxCasters.

Yes. Your plan includes unlimited streaming for both live and archived services.

Your church service or event can last anywhere from a few minutes to all-day. BoxCast handles it all!

Scheduling is as easy as entering an event title and start time and then clicking ‘schedule’.

  • Unlimited Church Events
  • Unlimited Church Viewership
  • 30 Day Video Archiving
  • White Label Embedding
  • Public, Private, & Ticketed Events
  • Unmatched Customer Phone Support
  • Effortless Automated Hardware Solution
  • 2 Levels of Adaptive Bitrate Streaming
  • Multi-Device Compatibility
  • WiFi & Ethernet Connection Options
  • Unlimited 720p HD live streaming

Yes, you will need to have Internet at your venue to be able to stream.

Wired is optimal; wireless, cellular (4G LTE) is an option. To stream in HD, you’ll want at least 2.5 – 3Mbps upload speed available.

We can have you broadcasting in just a few minutes. Simply plug in the BoxCaster, configure your stream settings (or just stick to our defaults) on your dashboard from any device, cut and paste the embedded code on your website, and you’re ready to stream!

Because BoxCast is a smarter way to stream, no other company makes HD-quality live streaming easier, more reliable, or more affordable for churches. All you need is a video source, internet connection, and our BoxCaster – and you’re good to go. Because of our patent-pending technology, your viewers get a buffering-free experience regardless of the number of viewers.

Live video streaming enables a church to engage existing members and spread its ministry to more people. Research has shown that live-streamed events have four times longer viewership than recorded events. So, if you really want to reach out and grab your audience, live streaming is the way to go.